Delivery & Returns
Delivery and returns for UK orders including the Channel Islands
All UK orders will be dispatched using Royal Mail, Special Delivery (recommended) service or Royal Mail Recorded Delivery according to which delivery option you choose.
Our flat-rate charge for all UK orders sent via Special Delivery is £5.00. From the date of dispatch*, Royal Mail guarantee next working day delivery before 1.00 p.m, offer a parcel tracking service and provide insurance up to £500.00 for each package.
Our flat-rate charge for all UK orders sent via Recorded Delivery is £2.00. This service offers 1st class delivery and the item must be signed for upon delivery. It does NOT offer insurance, guaranteed delivery or tracking and so if selected as your preferred method of shipping, you as the customer assume all responsibility for your goods in the unlikely event of any loss or damage occuring during transit. We would always recommend 'Special Delivery' for that reason.
We always package your goods carefully and securely to ensure they are well protected during transit. *If you place and pay for an order in full by midday (G.M.T), we will always endeavour to dispatch it the same business day where humanly possible! If your order is placed and paid for after midday it will usually be dispatched next business day. Your dispatch date will always be confirmed by email and we ask you to please allow approximately 2 - 3 working days from date of paying for your order until delivery. Our business days are Monday to Friday (excluding holidays), so orders placed after midday on Friday will usually be dispatched no earlier than the following Monday. Orders paid for by cheque and postal order will be dispatched as soon as payment has cleared (usually 5 working days from receipt of cheque). Whilst we always dispatch as quickly as possible, we cannot be held responsible for speed of delivery as circumstances may affect our courier that are beyond our control.
For non-UK orders, including Eire, Europe and the rest of the world, please view our 'International Orders' page.
We will credit or refund unused items if returned to us within 14 days of receipt. However due to current EU Hygiene regulations, Earrings and Earring findings are non-returnable.
All goods must be returned in EXACTLY the same, perfect and unused condition they were dispatched in. Failure to meet these conditions will result in no refund or credit being given.
We will not accept returns after 14 days of goods being received by the customer.
We will replace or refund faulty goods if we receive written notification by either post or email within 7 days of receipt and if the item is returned within 7 days, whole, entire, intact and unused.
Should you require a refund by cheque please send a written request and SAE.
Please ensure that returned items are well packaged in a box or padded envelope and please ensure you retain proof of posting the returned items. We cannot credit returns which either fail to arrive or are damaged because of poor packaging.
'Account Created' / 'Order Confirmation' emails:- Once you have successfully created a new account / log in profile or placed an order, you should receive an email from us, welcoming you and confirming your new account / our receipt of your order. If you have not received our email, it could be that your email server / browser may have blocked it as SPAM and you may (or may not :) wish to alter your settings to allow our emails through.
Thank you for shopping with The Boutique Jewellery Company at www.boutiquejewellery.co.uk
'The Boutique Jewellery Company' is a trading name of Sandstones International Ltd.